Council Tax and Business Rate Payments

No resident or business in Wiltshire to pay Council Tax and Business Rate Payments until June 2020 if they are struggling.

To support people as much as possible during the ongoing COVID-19 situation, the council has confirmed that no resident or business in Wiltshire will have to pay council tax or business rates until June 2020 if they are struggling.

Important news about additional local NHS support for mental health

Launch of mental health hotline for children and young people in Wiltshire by the Oxford Health NHS Foundation Trust and Launch of mental health hotline for adults in Wiltshire by the Avon and Wiltshire NHS Partnership

Concerns about Government measures to tackle Coronavirus not being followed?

If you have concerns:

During the Coronavirus crisis, any concerns on how the Government measures to tackle Coronavirus are being adhered to in Wiltshire and Swindon, can be reported to Wiltshire Police using an online form Coronavirus - report your concerns - Wiltshire Police

Wiltshire Council COVID-19 Update 22 January


Latest Wiltshire COVID-19 cases 

Although the number of cases in Wiltshire is below the national average and rates have fallen slightly, there's still a long way to go.
The rate of cases per 100k has decreased from 364.8 to 356.8.
We all need to keep playing our part to stop the spread of the virus, so please remember - stay at home, protect the NHS, save lives.


Wiltshire COVID-19 Public update - Live!

We will be broadcasting our fourth live public COVID-19 update next week, which will include an NHS update on the local vaccination programme, the latest local information on the council’s response, and answering questions sent in by our residents.

The broadcast takes place on Wednesday 27 January at 7pm. The live briefing will be broadcast via Microsoft Teams, so please join us online.

Wiltshire Council Leader, Cllr Philip Whitehead, will once again be joined by Terence Herbert, Chief Executive of Wiltshire Council, and Kate Blackburn, Director of Public Health, to help guide people through the latest information and regulations.

You can submit your questions about COVID-19 and the local response in advance by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. no later than 5pm on Monday 25 January.

Read more here.


Play your part in helping your local NHS


The NHS in Bath and North East Somerset, Swindon and Wiltshire is working with its partners from across the region to support frontline health and care staff in caring for patients, following an incredibly busy and pressurised start to the new year.

A sustained increase in seriously ill coronavirus patients, set against a backdrop of COVID-related staff absences, reduced clinical space due to social distancing regulations and a need to continue providing safe urgent and emergency care, has led to all parts of the health and care system facing significant pressure.

The NHS are appealing for everyone to get behind them and play their part, whether it's being there to take relatives home from hospital in a timely manner, using NHS 111 for non-life-threatening emergencies instead of going straight to hospital, or just following the latest social distancing guidelines.

Read more on how you can play your part

'Jog on' and think carefully about where you exercise

Please think carefully about where you do your daily exercise and 'jog on' if you travel too far or there's too many people.
Residents have raised concerns about large numbers of people at some of Wiltshire's beauty spots and popular areas, and we're encouraging everyone to be sensible when out and about and enjoying daily exercise.

The national lockdown stay at home rules state that you should minimise time spent outside your home, but can leave home to exercise. This should be limited to once per day, and you should not travel outside your local area.

Read more here

Visiting shops and supermarkets

If you need to visit a shop or supermarket to pick up some essential items, please pause and ensure the following: •You're wearing a face covering (unless medically exempt)
•You're 2 metres apart from others
•You're sanitising your hands regularly

Every Mind Matters


The impact and experience of the COVID-19 outbreak has been different for everyone, as has how we have reacted, but there's no doubt it's been a really difficult time for us all.

Having good mental health helps us relax more, achieve more and enjoy our lives more.

The NHS has expert advice and practical tips to help you look after your mental health and wellbeing.

Read more on Every Mind Matters


Could you help transport people to get their COVID-19 vaccination?

Our friends at Community First are looking for volunteers in the local community to help transport people to get their COVID-19 vaccination.

If you are able to help, please call 01380 722241 or email This email address is being protected from spambots. You need JavaScript enabled to view it..



Bus pass time restrictions temporarily lifted in Wiltshire from 1 February

From Monday 1 February start time restrictions on Wiltshire Council bus passes will be temporarily lifted, to give people more opportunities to get to COVID-19 vaccination appointments they may have.

Usually, people can only use their bus passes from 9:30am, but people will be able to use them at any time until schools fully reopen.

Full details on the bus pass time restrictions being temporarily lifted.


Salisbury and Bath to play host to large-scale NHS Vaccination Centres

The rollout of the coronavirus vaccine across Bath and North East Somerset, Swindon and Wiltshire will now benefit from the introduction of two large-scale NHS Vaccination Centres.

Based at Salisbury City Hall and Bath Racecourse, the two venues, which open their doors to patients with pre-arranged appointments from today, will be capable of delivering thousands of life-saving vaccines each week.

All people currently eligible for a coronavirus vaccine, and living within a 45-minute drive of each venue, will be written to in the coming days with details of how to book an appointment.

Full details on the two large scale NHS Vaccine Centres

Volunteer to help at Salisbury District Hospital or City Hall Vaccination Centre


Vaccine mythbusting for people with learning disabilities

NHS England has developed a short video for people with learning disabilities and/or autistic people about the COVID-19 vaccination.

It describes what a vaccine is, how they are made, why it's safe to have one and more.

Watch the video now


Vaccine information available for older adults

If you're an older adult, or know someone who is, information is available explaining all about COVID-19, the vaccine process, how the vaccine protects us and common side effects.

Read the information here


Wiltshire Citizens Advice recent changes to general advice services

With the new national lockdown, the Wiltshire Citizens Advice drop-in services remain closed. However, they are continuing to provide advice services over the phone and by email.

To support this they've recently changed their adviceline service to a freephone number 0800 144 8848. It is now free to call in Wiltshire from mobiles and landlines. They also have more advisers than ever before answering calls.

They have also have a dedicated page on their local website for people to securely email.


Cold weather alert 

Wiltshire has been issued with a yellow cold weather alert for today (22 January) and tomorrow (23 January) by the Met Office and Public Health England.

This means that snow and ice may cause travel disruption.

What to expect
Probably some icy patches on some untreated roads, pavements and cycle paths, increasing the likelihood of accidents and injuries
Some roads and railways likely to be affected by snowfall, with longer journey times by car as well as bus and train services




Latest News from Wiltshire Council 

Minor Injury Units in Chippenham and Trowbridge to temporarily close as part of COVID-19 response 

The Minor Injury Units (MIUs) at Chippenham Community Hospital and Trowbridge Community Hospital will close temporarily from 5pm on Wednesday 8 April 2020 so that staff can be redeployed across the local health and care system to provide vital additional capacity.

Both MIUs have seen a significant drop in patient numbers since the start of the COVID-19 crisis as local people increasingly follow self-care advice and seek help from the online 111 service.  The closures of these MIUs have been put in place as a temporary measure and will be reviewed on an ongoing basis with a view to reopening the units as soon as it is feasible and sustainable to do so.

The NHS and its partners across BaNES, Swindon and Wiltshire continue to work together to ensure the services provided have the resources and resilience they need to deal with the problems posed by COVID-19.

Patients with minor injuries should visit the NHS 111 online service. This will provide advice on where to go for the best care for their symptoms. People should only phone 111 if they cannot access the 111 online service.

Those patients who feel that they need a GP appointment should call their local GP practice and are likely to be offered a phone or video consultation in the first instance, unless a face-to-face appointment is absolutely necessary.  As per NHS guidance no-one with COVID-19 symptoms should attend any medical setting unless explicitly directed to do by the NHS 111 service or a 999 call operator.

Personal Protective Equipment (PPE) appeal

Personal Protective Equipment (PPE) is vital to help protect our frontline workers, allowing them to continue delivering critical services in the community, whilst also limiting the spread of COVID-19.

With high demand for PPE across the nation, Wiltshire Council and Wiltshire Police have launched a joint appeal for support from local PPE suppliers or any businesses that have stock which could be used.

We are asking local businesses for any support that they might be able to kindly provide with supplies of PPE as a short-term measure whilst national supply chains work hard to catch up with demand. This will help allow our staff and our colleagues in Wiltshire Police to continue to support our most vulnerable residents and ensure we can deliver critical services across the county at this challenging time.

The key items required are water repellent disposable surgical face masks, non-latex gloves, disposable plastic aprons and hand sanitizer (minimum 60% alcohol content).

If you know of any local businesses that can help with the supply of PPE please ask them to email This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject line PPE support.

Wiltshire wellbeing hub

Our Wiltshire Wellbeing Hub, which is available via email and phone, has been working hard to provide support for our county’s most vulnerable residents. Our teams continue to make daily calls to people identified by central government to see if these individuals require support and we have also received 781 calls to our designated hotline from other members of the community requiring assistance.

This virtual hub can be contacted by email; This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling our designated hotline, 0300 003 4576.  It’s available from 8am-8pm Monday-Friday and 10am-4pm Saturday and Sunday.

Hundreds of food parcels are being delivered across Wiltshire to help older people and families who need additional help at this time.

We’re asking Wiltshire children to make them additionally special by creating a lovely rainbow picture, with a personal message if they wish, which can be attached to the outside of the parcel as they are sent out.

Please encourage children to send pictures to: Five Rivers Health and Wellbeing Centre, Hulse Road, Salisbury SP1 3NR.

Business Support

We are administering the £10,000 grant for businesses in receipt of Small Business Rates Relief (SBRR) or rural rates relief. We are also administering the £10,000 grant for businesses in the retail, hospitality and leisure sectors with a rateable value of under £15,000 and for those businesses with a rateable value of between £15,001 and £51,000 a grant of £25,000.

Over 4,400 applications have now been received and are currently being assessed. Of these applications, 50% contain all the necessary information for the grant to be processed fairly quickly. The remainder require further assessment or due diligence resulting in a delay in processing the claim. Further messaging will be issued through the communications channels to remind businesses to provide all the information in order that they receive this vital funding as soon as possible.

So far we have transferred £5m to local businesses with further grants being issued today.

Our Public Protection team have received 59 complaints from members of the public, mainly about social distancing measures in place in those businesses that remain open with a few relating to businesses operating when it’s perceived they should be closed.

The team have also received 23 enquiries from businesses direct seeking further advice.

Interactive map to help you find local COVID-19 support

The Council has created an online interactive map that allows people to see what COVID-19 community support is available in their neighbourhood and throughout the county.

The map, which will be regularly updated, can be found at and people simply have to type in their town/village/city name or a postcode in a search box and the system will automatically take them to that location and highlight the support available in that area, which will be marked by red stars. Clicking on the red stars will bring up information about the groups, including their contact details and a summary of the type of support and services they are providing.

The information on the mapping system can also be found in the Council’s regularly updated Community Groups Directory.

This system complements our Community Groups Directory and allows people to find out about the local support available with just a few clicks.

Government WhatsApp service

The government has launched a GOV.UK Coronavirus Information service on WhatsApp. The new, free to use, service aims to provide official, trustworthy and timely information and advice about coronavirus (COVID-19), and will further reduce the burden on NHS services.

This will help combat the spread of coronavirus misinformation in the UK, as well as helping ensure people stay home, protect the NHS and save lives.

The GOV.UK Coronavirus Information Service is an automated ‘chatbot’ service which will allow members of the public to get answers to the most common questions about coronavirus direct from government. The service will provide information on topics such as coronavirus prevention and symptoms, the latest number of cases in the UK, advice on staying at home, travel advice and myth busting.

The service will also allow the government to send messages to all opted-in users if required.

To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.  Please share this information with your communities.



Cllr Philip Whitehead


Local stories in and around the Malmesbury area to keep you up-to-date.


A wonderful place to visit with a wealth of attractions right on the doorstep.


Malmesbury is a beautiful town to visit in its own right and attractions include the jewel in our crown being Malmesbury Abbey, the fabulous Abbey House Gardens, and Malmesbury’s 15th century Market Cross.

For more than two and a half millennia successive generations have populated this hilltop, which forms the centre of the community we now call Malmesbury.


Town Hall, Cross Hayes, Malmesbury, Wiltshire SN16 9BZ

The Council Office is open for Council business from 9am until 5pm Monday to Thursday & Friday 9am to 4.30pm, except for Bank Holidays.

Please call us on 01666 822143, or visit our contact page here to contact a specific councillor or member of the council staff directly.